Privacy policy

Last updated 1 October 2026

This policy explains how Max Syndicate LLC ("we", "us") handles personal information across our website and the products we own and operate, including Mobile Massage. Each product may publish its own privacy policy with product-specific details; where it does, that policy applies alongside this one.

Information we collect

• Details you give us, such as your name, email address, phone number and messages you send us.
• Account, booking and payment information when you use one of our products. Payments are handled by our payment providers (such as Paystack and Stripe); we never store full card numbers.
• Identity verification information where a product requires it, for example service providers on Mobile Massage.
• Basic technical information such as device type and IP address, used to keep our services secure.

How we use it

• To provide, secure and improve our products.
• To process payments and refunds and to prevent fraud.
• To send service messages such as verification codes and booking updates.
• To meet our legal and regulatory obligations.

Sharing

We do not sell personal information. We share it only with service providers that help us run our products (hosting, storage, email, SMS and WhatsApp messaging, payments and identity verification), with the other party to a transaction where that is needed, and with authorities when the law requires it.

Retention

We keep personal information for as long as your account is active or as needed to provide the service, and afterwards only as long as required for legal, tax and accounting purposes.

Your rights

You can ask us to access, correct or delete your personal information, or to stop using it for a particular purpose, by emailing us. Product accounts can also be deleted from within the app.

Security

We use encrypted connections, access controls and private storage for sensitive documents. No system is perfectly secure, but we work to protect your information and will notify you of any breach where required by law.

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